Deleting your data

If you are a shop’s customer

Ask the shop at the counter, or email [email protected] with your mobile number and the shop’s name. We delete your WhatsApp-related data — your stop request excepted, if you want messages to stay stopped — within 30 days and confirm by email.

Your orders and payments belong to the shop’s records. We pass your request to the shop, which removes your details from them.

If you own a shop

To stop FLECK sending WhatsApp messages from your number, disconnect it in the FLECK dashboard, or in the WhatsApp Business app under Settings, then Account, then Business Platform. You can also remove FLECK under Business Settings, then Integrations, then Connected apps, in Meta Business Suite.

To delete all of your shop’s data, email [email protected] from the address on your account. We delete it, including its WhatsApp data, within 30 days and confirm by email.

Data from Facebook

A shop owner signs in with Facebook only to connect a WhatsApp Business number. We keep the identifiers of that WhatsApp account and the access it grants. We do not keep a Facebook profile, friends list or posts. Disconnecting the number, as above, deletes that access.