Refund and cancellation policy

A full refund on your first payment

If FLECK is not right for your shop, ask within 14 days of the first payment for a branch and we refund that payment in full. You do not need to give a reason.

Renewals

A renewal pays for the period that is about to start. To stop a renewal, cancel before the renewal date. Once a renewed period has started, its payment is not refunded, and the branch keeps working until that period ends.

If we charged you by mistake — twice for the same period, or after you had cancelled — we refund the mistaken payment in full, whenever you tell us.

Cancelling

You can cancel a branch’s licence at any time by emailing [email protected] from the address on your account. Nothing more is charged for that branch.

The branch keeps working until the end of the period you have paid for. After that, as our terms describe, it first becomes read-only and later stops accepting new work. Your records are not deleted because you cancelled; to have them deleted, follow our data deletion page.

How to ask for a refund

Email [email protected] with your shop’s name and the branch the payment was for. We reply to confirm, and email you again once the refund has been sent.

A refund goes back the way the payment came. Payments made online are refunded through Paddle.com, our reseller and merchant of record, to the card or account you paid with. A bank transfer is refunded to the account it came from.